global
Global
global
PKIFactor catalogue integration: Script Include, catalog items and variables, client script, business rule, scheduled retry job, ticket feedback REST API, properties (values to adapt). Credentials are NOT included.
PKIFactor - Catalog integration 1.0
6b1ef657c3c41310acaaf64d050131a0
loaded
sys_remote_update_set
admin
2026-10-26 01:35:55
b27e3697c3c41310acaaf64d05013145
0
admin
2026-10-26 01:35:55
INSERT_OR_UPDATE
global
customer
item_option_new_7f23261bc3c01310acaaf64d050131b1
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Request a certificate">6723261bc3c01310acaaf64d05013123</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value/><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>false</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>san</name><not_available_conversation>false</not_available_conversation><order>400</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Subject alternative names (SAN), comma-separated</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference/><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>7f23261bc3c01310acaaf64d050131b1</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Subject alternative names (SAN), comma-separated</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_7f23261bc3c01310acaaf64d050131b1</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:42</sys_updated_on><table/><tooltip/><topic_block/><type>6</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=7f23261bc3c01310acaaf64d050131b1"/><fx_price action="delete_multiple" query="id=7f23261bc3c01310acaaf64d050131b1"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>7f23261bc3c01310acaaf64d050131b1</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>b323261bc3c01310acaaf64d050131d5</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>7f23261bc3c01310acaaf64d050131b1</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>3723261bc3c01310acaaf64d050131d4</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
1647334478
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
327e3697c3c41310acaaf64d05013148
0
1a175d823160000001
admin
2026-10-26 01:35:55
Subject alternative names (SAN), comma-separated
Variable
global
3f1ef657ebc41310cdf4828a074fcfe9
3f1ef657ebc41310cdf4828a074fcfe9:1647334478,00367ad3ea841310bd18438c0adf8984:1647334478,b723261b40c0131041ed93c383ae35d9:251028564
INSERT_OR_UPDATE
global
customer
item_option_new_c033661bc3c01310acaaf64d0501319e
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Revoke a certificate">cc33661bc3c01310acaaf64d05013164</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value/><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>id_certificat</name><not_available_conversation>false</not_available_conversation><order>200</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Certificate number in PKIFactor</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference/><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:41</sys_created_on><sys_id>c033661bc3c01310acaaf64d0501319e</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Certificate number in PKIFactor</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_c033661bc3c01310acaaf64d0501319e</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:43</sys_updated_on><table/><tooltip/><topic_block/><type>6</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=c033661bc3c01310acaaf64d0501319e"/><fx_price action="delete_multiple" query="id=c033661bc3c01310acaaf64d0501319e"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>c033661bc3c01310acaaf64d0501319e</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:41</sys_created_on><sys_id>0833661bc3c01310acaaf64d050131a8</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:41</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>c033661bc3c01310acaaf64d0501319e</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:41</sys_created_on><sys_id>8833661bc3c01310acaaf64d050131a7</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:41</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
314886081
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
367e3697c3c41310acaaf64d05013149
0
1a175d8236d0000001
admin
2026-10-26 01:35:55
Certificate number in PKIFactor
Variable
global
3f1ef657fec41310fb6ff23b836ba4f4
3f1ef657fec41310fb6ff23b836ba4f4:314886081,1036bad35f841310b947185be840d04b:314886081,0c33661bbfc01310c83e3a7a6ddc8aac:309075225
INSERT_OR_UPDATE
global
customer
sc_cat_item_b723261bc3c01310acaaf64d050131fd
restrictedtrueon_desktopfalse2323261bc3c01310acaaf64d0501311asystem01970-01-03 00:00:00non_zerounspecifiedfalsetruefalsefalsefalseuse_desktop_pictureRenew a certificatefalsetruetruefalsefalsefalsefalsetruetruetruefalsefalsefalse06816f79cc0a8016401c5a33be04be441JavaScript: popupOpenStandard("com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=b723261bc3c01310acaaf64d050131fd&sysparm_preview=true", "summary");0e0d08b13c3330100c8b837659bba8fb4Renewal of a PKIFactor certificate (new CSR)falsefalsesc_cat_itemadmin2026-10-25 23:36:40b723261bc3c01310acaaf64d050131fd11Renew a certificateglobalglobalsc_cat_item_b723261bc3c01310acaaf64d050131fdadmin2026-10-26 01:13:39itemtrue11truetruetrue0USDpriceb723261bc3c01310acaaf64d050131fd0USDadmin2026-10-25 23:36:407b23661bc3c01310acaaf64d0501310c0admin2026-10-25 23:36:40calculated]]>
1425539934
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
3a7e3697c3c41310acaaf64d0501314a
0
1a175d8226e0000001
admin
2026-10-26 01:35:55
Renew a certificate
Catalog Item
global
b71ef6573ec413106fdc5226becbcad4
b71ef6573ec413106fdc5226becbcad4:1425539934,2c69f2dbe5841310d5c91cd977f42cb9:1425539934,5036bad3f48413106d73d08c412c7f0e:-610626054,14367ad3e1841310aaf1ae184a23d4fd:-830937284,d4367ad382841310fbfd2f7f9f35e5ec:873693563,90367ad3f5841310d378aa84289153e1:-1716642886,1e06f2d3678413105490efb578968201:-308822471,303b2e5b1304131015759dc620de2a63:1157698727,0033661b86c01310933c28779891b15b:-1409454310,7323661bc3c01310e43196d53d9f5d4a:295176537,bf23661be0c01310bf84f58d45c5e738:1999807384,3b23661b7bc01310af39539307ffbb25:-590529065,f723661b4cc01310b002156e7e42d62f:360513209
INSERT_OR_UPDATE
global
customer
item_option_new_0033661bc3c01310acaaf64d050131af
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Revoke a certificate">cc33661bc3c01310acaaf64d05013164</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value/><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>motif</name><not_available_conversation>false</not_available_conversation><order>300</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Revocation reason</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference/><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:41</sys_created_on><sys_id>0033661bc3c01310acaaf64d050131af</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Revocation reason</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_0033661bc3c01310acaaf64d050131af</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:43</sys_updated_on><table/><tooltip/><topic_block/><type>2</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=0033661bc3c01310acaaf64d050131af"/><fx_price action="delete_multiple" query="id=0033661bc3c01310acaaf64d050131af"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>0033661bc3c01310acaaf64d050131af</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:41</sys_created_on><sys_id>c433661bc3c01310acaaf64d050131b9</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:41</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>0033661bc3c01310acaaf64d050131af</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:41</sys_created_on><sys_id>4833661bc3c01310acaaf64d050131b8</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:41</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
1247530921
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
3e7e3697c3c41310acaaf64d05013146
0
1a175d822ca0000001
admin
2026-10-26 01:35:55
Revocation reason
Variable
global
bb1ef657c3c41310a9575c7db5d62bde
bb1ef657c3c41310a9575c7db5d62bde:1247530921,5c36bad38384131000410fbe9f7eb75b:1247530921,c833661ba2c0131030918ecf928d07bd:1893198143
INSERT_OR_UPDATE
global
customer
sys_properties_6f26f6d3c3841310acaaf64d05013124
Langue des notes de ticket (en, fr)falsefalsex_pkifactor.languagesys_propertiesadmin2026-10-26 00:59:396f26f6d3c3841310acaaf64d050131240x_pkifactor.languageglobalglobalsys_properties_6f26f6d3c3841310acaaf64d05013124admin2026-10-26 00:59:39stringen]]>
-642891119
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
3e7e3697c3c41310acaaf64d0501314b
0
1a175d823b60000001
admin
2026-10-26 01:35:55
x_pkifactor.language
System Property
global
b31ef65759c4131038d091e6e49c9dff
b31ef65759c4131038d091e6e49c9dff:-642891119,73263ad34f841310258cd8d4c043b6b1:-642891119
INSERT_OR_UPDATE
global
customer
sys_script_1c33a61bc3c01310acaaf64d05013146
<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="sys_script"><sys_script action="INSERT_OR_UPDATE"><abort_action>false</abort_action><access>package_private</access><action_delete>false</action_delete><action_insert>true</action_insert><action_query>false</action_query><action_update>false</action_update><active>true</active><add_message>false</add_message><advanced>true</advanced><change_fields>false</change_fields><client_callable>false</client_callable><collection>sc_req_item</collection><condition/><description/><execute_function>false</execute_function><filter_condition/><is_rest>false</is_rest><message/><name>PKIFactor - send catalog request</name><order>100</order><priority>100</priority><rest_method/><rest_method_text/><rest_service/><rest_service_text/><rest_variables/><role_conditions/><script><![CDATA[/*
* ServiceNow : règle métier « PKIFactor - transmettre la demande de catalogue ».
* Table sc_req_item, ASYNCHRONE, après insertion (« async »), condition : l'article fait partie
* des articles PKIFactor (propriété x_pkifactor.catalog_items, liste de sys_id).
* ÉPROUVÉ sur une instance Zurich (patch 10) le 26/10/2026.
*
* Asynchrone : l'appel passe par le MID Server et peut prendre quelques secondes ; le demandeur
* n'attend pas. Le résultat est écrit dans les notes de travail du ticket.
*/
(function executeRule(current, previous) {
var articles = gs.getProperty('x_pkifactor.catalog_items', '').split(',');
var article = String(current.cat_item);
var action = '';
for (var i = 0; i < articles.length; i++) {
var p = articles[i].split(':'); // "demander:<sys_id>", "renouveler:<sys_id>", "revoquer:<sys_id>"
if (p.length === 2 && p[1] === article) action = p[0];
}
if (!action) return;
var client = new PKIFactorClient();
if (action === 'demander') client.demander(current);
else if (action === 'renouveler') client.renouveler(current);
else if (action === 'revoquer') client.revoquer(current);
current.update();
})(current, previous);
]]></script><sys_class_name>sys_script</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:42</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>1c33a61bc3c01310acaaf64d05013146</sys_id><sys_mod_count>1</sys_mod_count><sys_name>PKIFactor - send catalog request</sys_name><sys_overrides/><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_1c33a61bc3c01310acaaf64d05013146</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 01:24:03</sys_updated_on><template/><when>async_always</when></sys_script><sys_translated_text action="delete_multiple" query="documentkey=1c33a61bc3c01310acaaf64d05013146"/></record_update>
-1923334742
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
3e7e7697c3c41310acaaf64d05013120
0
1a175d821d80000001
admin
2026-10-26 01:35:55
PKIFactor - send catalog request
Business Rule
global
ef1ef6574cc413109567568607f35fa6
ef1ef6574cc413109567568607f35fa6:-1923334742,49cb3edbf0841310b4b62c9fb89e2dba:-1923334742,9c33a61b8fc01310f92d443d974abd52:-1148268910
INSERT_OR_UPDATE
global
customer
item_option_new_2f23261bc3c01310acaaf64d05013165
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Request a certificate">6723261bc3c01310acaaf64d05013123</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value>javascript:gs.getUserID()</default_value><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>requested_for</name><not_available_conversation>false</not_available_conversation><order>100</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Requested for</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference>sys_user</reference><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>2f23261bc3c01310acaaf64d05013165</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Requested for</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_2f23261bc3c01310acaaf64d05013165</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:41</sys_updated_on><table/><tooltip/><topic_block/><type>8</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=2f23261bc3c01310acaaf64d05013165"/><fx_price action="delete_multiple" query="id=2f23261bc3c01310acaaf64d05013165"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>2f23261bc3c01310acaaf64d05013165</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>6f23261bc3c01310acaaf64d05013186</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:39</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>2f23261bc3c01310acaaf64d05013165</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>ef23261bc3c01310acaaf64d05013185</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:39</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
625337559
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
727e3697c3c41310acaaf64d05013147
0
1a175d822dd0000001
admin
2026-10-26 01:35:55
Requested for
Variable
global
3b1ef65797c41310161a00ff046004e1
3b1ef65797c41310161a00ff046004e1:625337559,00367ad3248413105ce82783df82ed45:625337559,f323261bd2c0131069b4e1218461508d:-1879338219
INSERT_OR_UPDATE
global
customer
sys_properties_b223a21bc3c01310acaaf64d0501315c
MID Server par lequel joindre PKIFactor (vide = appel direct)falsefalsex_pkifactor.mid_serversys_propertiesadmin2026-10-25 23:36:36b223a21bc3c01310acaaf64d0501315c0x_pkifactor.mid_serverglobalglobalsys_properties_b223a21bc3c01310acaaf64d0501315cadmin2026-10-25 23:36:36string]]>
461774119
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
727e3697c3c41310acaaf64d0501314c
0
1a175d823c60000001
admin
2026-10-26 01:35:55
x_pkifactor.mid_server
System Property
global
7b1e3a57e9c413109c145c60fe187e01
7b1e3a57e9c413109c145c60fe187e01:461774119,8b23a21be5c013102ef3e197023172b6:461774119
INSERT_OR_UPDATE
global
customer
sys_script_include_6723e21bc3c01310acaaf64d050131dc
<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_script_include"><sys_script_include action="INSERT_OR_UPDATE"><access>package_private</access><active>true</active><api_name>global.PKIFactorClient</api_name><caller_access/><client_callable>true</client_callable><description>Appels vers l'API entrante de PKIFactor (catalogue de services)</description><mobile_callable>false</mobile_callable><name>PKIFactorClient</name><sandbox_callable>false</sandbox_callable><script><![CDATA[/*
* ServiceNow : Script Include « PKIFactorClient » (portée globale, appelable par GlideAjax).
* ÉPROUVÉ sur une instance Zurich (patch 10) le 26/10/2026, via un MID Server.
*
* Appelle l'API d'intégration entrante de PKIFactor (/api/integrations/servicenow) au nom du
* demandeur. Rien n'est décidé ici : PKIFactor applique les droits, l'organisation et
* l'approbation de la personne. Aucune clé privée, aucun PKCS#12 ne transite.
*
* Réglages (propriétés système) :
* x_pkifactor.base_url https://clm.example.com/api/integrations/servicenow
* x_pkifactor.mid_server nom du MID Server (vide = appel direct depuis l'instance)
* x_pkifactor.credential_id sys_id de l'identifiant « API Key » qui porte la clé pkf_sn_...
* x_pkifactor.timeout_s délai d'attente de la réponse (défaut 60)
* x_pkifactor.language langue des notes de ticket : en (défaut) ou fr
*/
var PKIFactorClient = Class.create();
PKIFactorClient.prototype = Object.extendsObject(AbstractAjaxProcessor, {
/* ---------- notes de ticket (langue : x_pkifactor.language) ---------- */
MESSAGES: {
en: {
pending: 'PKIFactor: request no. {id} is waiting for approval in PKIFactor.',
issued: 'PKIFactor: certificate no. {id} issued.',
refused: 'PKIFactor refused the request ({detail}).',
renew_pending: 'PKIFactor: renewal no. {id} is waiting for approval in PKIFactor.',
renewed: 'PKIFactor: certificate renewed (new certificate no. {id}).',
renew_refused: 'PKIFactor refused the renewal ({detail}).',
revoke_pending: 'PKIFactor: revocation is waiting for approval in PKIFactor.',
revoked: 'PKIFactor: revocation recorded.',
revoke_refused: 'PKIFactor refused the revocation ({detail}).',
deferred: 'PKIFactor temporarily unreachable for {what} ({detail}). It will be retried automatically in a few minutes.',
already: 'PKIFactor: request already received, certificate no. {id} ({state}).',
st_issued: 'issued', st_pending: 'waiting for approval',
w_request: 'the request', w_renew: 'the renewal', w_revoke: 'the revocation', w_retry: 'the retry',
ui_choose: '-- Choose a profile --', ui_none: '-- No profile allowed for this person --',
ui_unavailable: '-- Unavailable --', ui_approval: ' (with approval)'
},
fr: {
pending: 'PKIFactor : demande n°{id} en attente d\'approbation dans PKIFactor.',
issued: 'PKIFactor : certificat n°{id} émis.',
refused: 'PKIFactor a refusé la demande ({detail}).',
renew_pending: 'PKIFactor : renouvellement n°{id} en attente d\'approbation dans PKIFactor.',
renewed: 'PKIFactor : certificat renouvelé (nouveau certificat n°{id}).',
renew_refused: 'PKIFactor a refusé le renouvellement ({detail}).',
revoke_pending: 'PKIFactor : révocation en attente d\'approbation dans PKIFactor.',
revoked: 'PKIFactor : révocation enregistrée.',
revoke_refused: 'PKIFactor a refusé la révocation ({detail}).',
deferred: 'PKIFactor momentanément injoignable pour {what} ({detail}). Nouvelle tentative automatique dans quelques minutes.',
already: 'PKIFactor : demande déjà reçue, certificat n°{id} ({state}).',
st_issued: 'émis', st_pending: 'en attente d\'approbation',
w_request: 'la demande', w_renew: 'le renouvellement', w_revoke: 'la révocation', w_retry: 'la reprise',
ui_choose: '-- Choisir un profil --', ui_none: '-- Aucun profil autorisé pour cette personne --',
ui_unavailable: '-- Indisponible --', ui_approval: ' (avec approbation)'
}
},
_t: function(cle, params) {
var lang = gs.getProperty('x_pkifactor.language', 'en');
var m = (this.MESSAGES[lang] || this.MESSAGES.en)[cle] || cle;
for (var k in (params || {}))
m = m.replace('{' + k + '}', params[k]);
return m;
},
/* ---------- appel HTTP commun ---------- */
_appeler: function(methode, chemin, corps) {
var base = gs.getProperty('x_pkifactor.base_url', '').replace(/\/+$/, '');
var mid = gs.getProperty('x_pkifactor.mid_server', '');
var credId = gs.getProperty('x_pkifactor.credential_id', '');
var attente = parseInt(gs.getProperty('x_pkifactor.timeout_s', '60'), 10);
if (!base || !credId)
return { statut: 0, json: { detail: 'Intégration PKIFactor non configurée (x_pkifactor.base_url, x_pkifactor.credential_id).' } };
// Lecture côté serveur par GlideRecord : l'API sn_cc applique les ACL de la personne connectée,
// or la liste des profils est demandée au nom du demandeur (sans rôle). La clé ne quitte
// jamais le serveur.
var cred = new GlideRecord('api_key_credentials');
var cle = (cred.get(credId) && cred.active) ? String(cred.api_key.getDecryptedValue() || '') : '';
if (!cle)
return { statut: 0, json: { detail: 'Identifiant API Key PKIFactor introuvable ou vide.' } };
var rm = new sn_ws.RESTMessageV2();
rm.setEndpoint(base + chemin);
rm.setHttpMethod(methode);
rm.setRequestHeader('Authorization', 'Bearer ' + cle);
rm.setRequestHeader('Accept', 'application/json');
rm.setRequestHeader('Content-Type', 'application/json');
if (mid)
rm.setMIDServer(mid);
if (corps)
rm.setRequestBody(JSON.stringify(corps));
rm.setHttpTimeout(attente * 1000);
var rep;
try {
rep = rm.execute();
if (mid)
rep.waitForResponse(attente);
} catch (e) {
return { statut: 0, json: { detail: 'Appel PKIFactor impossible : ' + e } };
}
var statut = rep.getStatusCode();
var json = {};
try { json = JSON.parse(rep.getBody() || '{}'); } catch (e2) { json = { detail: rep.getBody() }; }
if (statut === 0 && rep.getErrorMessage())
json = { detail: rep.getErrorMessage() };
return { statut: statut, json: json };
},
_demandeur: function(ritm) {
// Toujours la personne pour qui l'on commande (variable « requested_for », à défaut le
// demandeur de la requête), jamais un champ texte libre. Une variable de catalogue n'a pas
// getRefRecord() : on relit l'utilisateur par son sys_id.
var id = String(ritm.variables.requested_for || '') || String(ritm.request.requested_for || '');
var u = new GlideRecord('sys_user');
return u.get(id) ? String(u.getValue('email') || '') : '';
},
_detail: function(r) {
var d = r.json && r.json.detail;
if (d && typeof d === 'object')
d = JSON.stringify(d);
return 'HTTP ' + r.statut + (d ? ' : ' + d : '');
},
/* ---------- erreurs passagères : ticket laissé ouvert, reprise planifiée ---------- */
MARQUE_REPRISE: 'pkifactor:reprise',
_transitoire: function(r) {
// PKIFactor ou le MID injoignable, surcharge, erreur serveur : rien n'a été décidé.
return r.statut === 0 || r.statut === 429 || r.statut >= 500;
},
_differer: function(ritm, r, quoi) {
ritm.work_notes = this._t('deferred', { what: this._t(quoi), detail: this._detail(r) });
ritm.setValue('state', 2); // Work in Progress
ritm.setValue('correlation_id', this.MARQUE_REPRISE);
},
_fin: function(ritm) {
if (String(ritm.correlation_id) === this.MARQUE_REPRISE)
ritm.setValue('correlation_id', '');
},
/* Reprise d'une demande différée. Avant de renvoyer une demande ou un renouvellement, on
demande à PKIFactor s'il a déjà traité ce ticket : un appel parti mais dont la réponse
s'est perdue ne doit pas produire un second certificat. */
reprendre: function(ritm, action) {
if (action === 'demander' || action === 'renouveler') {
var r = this._appeler('get', '/requests?ticket_number=' + encodeURIComponent(String(ritm.number))
+ '&requested_for_email=' + encodeURIComponent(this._demandeur(ritm)));
if (this._transitoire(r))
return this._differer(ritm, r, 'w_retry');
var certs = (r.statut === 200 && r.json.certificates) ? r.json.certificates : [];
if (certs.length) {
var c = certs[0];
var emis = String(c.status).toUpperCase() === 'ISSUED';
ritm.work_notes = this._t('already', { id: c.id, state: this._t(emis ? 'st_issued' : 'st_pending') });
ritm.setValue('state', emis ? 3 : -5);
return this._fin(ritm);
}
}
if (action === 'demander') return this.demander(ritm);
if (action === 'renouveler') return this.renouveler(ritm);
if (action === 'revoquer') return this.revoquer(ritm);
},
/* ---------- GlideAjax : profils utilisables par une personne ---------- */
listerProfils: function() {
var userId = this.getParameter('sysparm_user');
var txt = { choose: this._t('ui_choose'), none: this._t('ui_none'),
unavailable: this._t('ui_unavailable'), approval: this._t('ui_approval') };
var u = new GlideRecord('sys_user');
if (!userId || !u.get(userId))
return JSON.stringify({ erreur: 'Unknown user', txt: txt });
var r = this._appeler('get', '/templates?requested_for_email=' + encodeURIComponent(String(u.email)));
if (r.statut !== 200)
return JSON.stringify({ erreur: this._detail(r), txt: txt });
var liste = r.json.templates || r.json;
var out = [];
for (var i = 0; i < liste.length; i++)
out.push({ id: liste[i].id, nom: liste[i].name, approbation: liste[i].requires_approval });
return JSON.stringify({ profils: out, txt: txt });
},
/* ---------- actions appelées par la règle métier ---------- */
demander: function(ritm) {
var v = ritm.variables;
var corps = {
requested_for_email: this._demandeur(ritm),
ticket_number: String(ritm.number),
template_id: parseInt(String(v.profil), 10),
common_name: String(v.nom_commun),
san: String(v.san || ''),
csr_pem: String(v.csr || '')
};
var r = this._appeler('post', '/requests', corps);
if (this._transitoire(r)) { this._differer(ritm, r, 'w_request'); return r; }
this._fin(ritm);
if (r.statut === 200 && r.json.success) {
ritm.work_notes = this._t(r.json.pending_approval ? 'pending' : 'issued', { id: r.json.certificate_id });
ritm.setValue('state', r.json.pending_approval ? -5 : 3); // Pending / Closed Complete
} else {
ritm.work_notes = this._t('refused', { detail: this._detail(r) });
ritm.setValue('state', 4); // Closed Incomplete
}
return r;
},
renouveler: function(ritm) {
var v = ritm.variables;
var corps = {
requested_for_email: this._demandeur(ritm),
ticket_number: String(ritm.number),
csr_pem: String(v.csr || '')
};
var r = this._appeler('post', '/certificates/' + parseInt(String(v.id_certificat), 10) + '/renew', corps);
if (this._transitoire(r)) { this._differer(ritm, r, 'w_renew'); return r; }
this._fin(ritm);
if (r.statut === 200 && r.json.success) {
ritm.work_notes = this._t(r.json.pending_approval ? 'renew_pending' : 'renewed', { id: r.json.certificate_id });
if (!r.json.pending_approval)
ritm.setValue('state', 3);
} else {
ritm.work_notes = this._t('renew_refused', { detail: this._detail(r) });
ritm.setValue('state', 4);
}
return r;
},
revoquer: function(ritm) {
var v = ritm.variables;
var corps = {
requested_for_email: this._demandeur(ritm),
ticket_number: String(ritm.number),
reason: String(v.motif || '')
};
var r = this._appeler('post', '/certificates/' + parseInt(String(v.id_certificat), 10) + '/revoke', corps);
if (this._transitoire(r)) { this._differer(ritm, r, 'w_revoke'); return r; }
this._fin(ritm);
if (r.statut === 200 && r.json.success) {
ritm.work_notes = this._t(r.json.pending_approval ? 'revoke_pending' : 'revoked');
if (!r.json.pending_approval)
ritm.setValue('state', 3);
} else {
ritm.work_notes = this._t('revoke_refused', { detail: this._detail(r) });
ritm.setValue('state', 4);
}
return r;
},
type: 'PKIFactorClient'
});
]]></script><sys_class_name>sys_script_include</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:38</sys_created_on><sys_id>6723e21bc3c01310acaaf64d050131dc</sys_id><sys_mod_count>4</sys_mod_count><sys_name>PKIFactorClient</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_script_include_6723e21bc3c01310acaaf64d050131dc</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:40</sys_updated_on></sys_script_include></record_update>
-829127627
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
727e7697c3c41310acaaf64d05013121
0
1a175d821ba0000001
admin
2026-10-26 01:35:55
PKIFactorClient
Script Include
global
e31ef65762c41310ff2ee184894641a4
e31ef65762c41310ff2ee184894641a4:-829127627,bb263ad3728413102fad819059ff9abe:-829127627,c8ae6a5f9d04131014c55d59183b03c1:810222648,fc2da29ff304131089558b8236740632:-805898682,783b2e5b8c041310f5baba7c4e2e2e3b:1968195537,6b23261b7bc01310cc154d8c5431e616:1918743076
INSERT_OR_UPDATE
global
customer
item_option_new_8433661bc3c01310acaaf64d05013180
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Revoke a certificate">cc33661bc3c01310acaaf64d05013164</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value>javascript:gs.getUserID()</default_value><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>requested_for</name><not_available_conversation>false</not_available_conversation><order>100</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Requested for</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference>sys_user</reference><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>8433661bc3c01310acaaf64d05013180</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Requested for</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_8433661bc3c01310acaaf64d05013180</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:43</sys_updated_on><table/><tooltip/><topic_block/><type>8</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=8433661bc3c01310acaaf64d05013180"/><fx_price action="delete_multiple" query="id=8433661bc3c01310acaaf64d05013180"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>8433661bc3c01310acaaf64d05013180</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:41</sys_created_on><sys_id>c433661bc3c01310acaaf64d05013197</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:41</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>8433661bc3c01310acaaf64d05013180</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:41</sys_created_on><sys_id>4833661bc3c01310acaaf64d05013196</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:41</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
-1805519741
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
767e3697c3c41310acaaf64d05013148
0
1a175d8232a0000001
admin
2026-10-26 01:35:55
Requested for
Variable
global
3b1ef6577cc41310df8fe80cbc6a5aec
3b1ef6577cc41310df8fe80cbc6a5aec:-1805519741,5436bad3cf841310186332fcd1dc213a:-1805519741,cc33661bd9c01310fc33313fa85ede9b:-1332483499
INSERT_OR_UPDATE
global
customer
catalog_script_client_7f23261bc3c01310acaaf64d050131ec
<?xml version="1.0" encoding="UTF-8"?><record_update sys_domain="global" table="catalog_script_client"><catalog_script_client action="INSERT_OR_UPDATE"><active>true</active><applies_catalog>true</applies_catalog><applies_extended>false</applies_extended><applies_req_item>false</applies_req_item><applies_sc_task>false</applies_sc_task><applies_target_record>false</applies_target_record><applies_to>item</applies_to><cat_item display_value="Request a certificate">6723261bc3c01310acaaf64d05013123</cat_item><cat_variable>IO:2f23261bc3c01310acaaf64d05013165</cat_variable><condition/><description/><field/><global>true</global><isolate_script>true</isolate_script><messages/><name>PKIFactor - profils autorisés</name><order/><published_ref/><script><![CDATA[/*
* ServiceNow : script client d'article de catalogue, type onChange sur la variable « requested_for »
* (il s'exécute aussi au chargement du formulaire, isLoading = true).
* Remplit la liste « profil » avec les profils que PKIFactor autorise POUR CETTE PERSONNE :
* jamais une liste figée, jamais le profil d'une autre organisation.
* Un seul script : sur le Service Portal, chaque script client est isolé des autres.
* ÉPROUVÉ sur une instance Zurich (patch 10) le 26/10/2026.
*/
function onChange(control, oldValue, newValue, isLoading) {
g_form.clearOptions('profil');
g_form.addOption('profil', '', '...');
if (!newValue) return;
var ga = new GlideAjax('PKIFactorClient');
ga.addParam('sysparm_name', 'listerProfils');
ga.addParam('sysparm_user', newValue);
ga.getXMLAnswer(function(reponse) {
g_form.clearOptions('profil');
var d = {};
try { d = JSON.parse(reponse); } catch (e) { d = { erreur: reponse }; }
var t = d.txt || { choose: '--', none: '--', unavailable: '--', approval: '' };
if (d.erreur) {
g_form.addOption('profil', '', t.unavailable);
g_form.showFieldMsg('profil', 'PKIFactor : ' + d.erreur, 'error');
return;
}
if (!d.profils || !d.profils.length) {
g_form.addOption('profil', '', t.none);
return;
}
g_form.addOption('profil', '', t.choose);
for (var i = 0; i < d.profils.length; i++) {
var p = d.profils[i];
g_form.addOption('profil', String(p.id), p.nom + (p.approbation ? t.approval : ''));
}
});
}
]]></script><sys_class_name>catalog_script_client</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_domain>global</sys_domain><sys_domain_path>/</sys_domain_path><sys_id>7f23261bc3c01310acaaf64d050131ec</sys_id><sys_mod_count>1</sys_mod_count><sys_name>PKIFactor - profils autorisés</sys_name><sys_overrides/><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>catalog_script_client_7f23261bc3c01310acaaf64d050131ec</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:42</sys_updated_on><table/><type>onChange</type><ui_type>10</ui_type><va_supported>true</va_supported><variable_set/><view/></catalog_script_client></record_update>
1293942461
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
7a7e3697c3c41310acaaf64d05013145
0
1a175d823960000001
admin
2026-10-26 01:35:55
PKIFactor - profils autorisés
Catalog Client Scripts
global
731ef657aac4131017504da028f266fa
731ef657aac4131017504da028f266fa:1293942461,d0367ad38e841310f65c1fc3185c2dd7:1293942461,ff23261b80c01310dec12e1af99cd0fa:-416787479
INSERT_OR_UPDATE
global
customer
item_option_new_fb23661bc3c01310acaaf64d05013131
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Renew a certificate">b723261bc3c01310acaaf64d050131fd</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value>javascript:gs.getUserID()</default_value><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>requested_for</name><not_available_conversation>false</not_available_conversation><order>100</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Requested for</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference>sys_user</reference><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>fb23661bc3c01310acaaf64d05013131</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Requested for</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_fb23661bc3c01310acaaf64d05013131</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:42</sys_updated_on><table/><tooltip/><topic_block/><type>8</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=fb23661bc3c01310acaaf64d05013131"/><fx_price action="delete_multiple" query="id=fb23661bc3c01310acaaf64d05013131"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>fb23661bc3c01310acaaf64d05013131</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>7723661bc3c01310acaaf64d0501313c</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>fb23661bc3c01310acaaf64d05013131</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>f723661bc3c01310acaaf64d0501313b</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
-988712824
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
7a7e3697c3c41310acaaf64d05013149
0
1a175d823830000001
admin
2026-10-26 01:35:55
Requested for
Variable
global
3b1ef6571ec41310a08801ca0e6ad1f7
3b1ef6571ec41310a08801ca0e6ad1f7:-988712824,5c367ad3cc841310958195299a8feaf1:-988712824,7f23661bd6c01310326e23287595a740:1661525491
INSERT_OR_UPDATE
global
customer
sc_cat_item_cc33661bc3c01310acaaf64d05013164
restrictedtrueon_desktopfalse2323261bc3c01310acaaf64d0501311asystem01970-01-03 00:00:00non_zerounspecifiedfalsetruefalsefalsefalseuse_desktop_pictureRevoke a certificatefalsetruetruefalsefalsefalsefalsetruetruetruefalsefalsefalse06816f79cc0a8016401c5a33be04be441JavaScript: popupOpenStandard("com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=cc33661bc3c01310acaaf64d05013164&sysparm_preview=true", "summary");0e0d08b13c3330100c8b837659bba8fb4Revocation of a PKIFactor certificatefalsefalsesc_cat_itemadmin2026-10-25 23:36:40cc33661bc3c01310acaaf64d0501316411Revoke a certificateglobalglobalsc_cat_item_cc33661bc3c01310acaaf64d05013164admin2026-10-26 01:13:39itemtrue11truetruetrue0USDpricecc33661bc3c01310acaaf64d050131640USDadmin2026-10-25 23:36:40c833661bc3c01310acaaf64d050131670admin2026-10-25 23:36:40calculated]]>
2113587003
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
7e7e3697c3c41310acaaf64d0501314a
0
1a175d822810000001
admin
2026-10-26 01:35:55
Revoke a certificate
Catalog Item
global
b71ef657aac413101b1ac6c7a65a85d7
b71ef657aac413101b1ac6c7a65a85d7:2113587003,e469f2db458413105e28eb93086f61d1:2113587003,d436bad3b6841310d4c500bbc95bf956:572580605,9836bad378841310949b210de548eb45:-566720795,dc36bad32f84131064a0cdd7ff320034:1137910052,d036bad3a38413108dcd5d980d97f11d:-1452426397,6606f2d3fe8413105301ac77c0581921:945665943,343b2e5b610413105973920bd188e66d:883660465,0033661bf1c01310fef4f1d7d1a8fab6:652026940,4033661b19c01310f686f0900edf17a5:-1938309509,0033661b25c01310f89d5dca76a84894:-233678662,0033661b9fc0131098fbd9c65a46b389:1470952185,8033661b9dc0131088b232934b057d7e:-332976963
INSERT_OR_UPDATE
global
customer
sys_properties_c033661bc3c01310acaaf64d050131c0
Articles PKIFactor (action:sys_id), seuls traités par la règle métier et l'API de retourfalsefalsex_pkifactor.catalog_itemssys_propertiesadmin2026-10-25 23:36:41c033661bc3c01310acaaf64d050131c00x_pkifactor.catalog_itemsglobalglobalsys_properties_c033661bc3c01310acaaf64d050131c0admin2026-10-25 23:36:41stringdemander:6723261bc3c01310acaaf64d05013123,renouveler:b723261bc3c01310acaaf64d050131fd,revoquer:cc33661bc3c01310acaaf64d05013164]]>
-472780674
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
7e7e7697c3c41310acaaf64d0501311f
0
1a175d823d50000001
admin
2026-10-26 01:35:55
x_pkifactor.catalog_items
System Property
global
331e3a57e1c41310e5558adc48bbe204
331e3a57e1c41310e5558adc48bbe204:-472780674,5c33a61bd7c01310dbd69b8bb3dd1f42:-472780674
INSERT_OR_UPDATE
global
customer
sysauto_script_c4ae2a53c3441310acaaf64d050131b1
<?xml version="1.0" encoding="UTF-8"?><record_update table="sysauto_script"><sysauto_script action="INSERT_OR_UPDATE"><active>true</active><advanced>false</advanced><business_calendar/><condition/><conditional>false</conditional><entered_run_end/><entered_run_start/><entered_time/><max_drift/><name>PKIFactor - retry deferred requests</name><offset/><offset_type>0</offset_type><repeat_every/><run_as display_value="System Administrator">6816f79cc0a8016401c5a33be04be441</run_as><run_as_tz/><run_dayofmonth>1</run_dayofmonth><run_dayofweek/><run_daysofweek/><run_end/><run_month/><run_period>1970-01-01 00:10:00</run_period><run_start>2026-10-26 00:26:39</run_start><run_time/><run_type>periodically</run_type><run_weekinmonth/><script><![CDATA[/*
* ServiceNow : tâche planifiée « PKIFactor - reprise des demandes » (Scheduled Script Execution,
* toutes les 10 minutes). Retransmet les demandes de catalogue restées ouvertes parce que PKIFactor
* ou le MID Server était injoignable (correlation_id = pkifactor:reprise). La reprise vérifie
* d'abord auprès de PKIFactor que le ticket n'a pas déjà été traité.
* ÉPROUVÉ sur une instance Zurich (patch 10) le 26/10/2026.
*/
(function reprise() {
var actions = {};
var cfg = gs.getProperty('x_pkifactor.catalog_items', '').split(',');
for (var i = 0; i < cfg.length; i++) {
var p = cfg[i].split(':');
if (p.length === 2) actions[p[1]] = p[0];
}
var client = new PKIFactorClient();
var r = new GlideRecord('sc_req_item');
r.addQuery('correlation_id', client.MARQUE_REPRISE);
r.addActiveQuery();
r.setLimit(50);
r.query();
var n = 0;
while (r.next()) {
var action = actions[String(r.cat_item)];
if (!action) continue;
client.reprendre(r, action);
r.update();
n++;
}
if (n) gs.info('PKIFactor : ' + n + ' demande(s) reprise(s)');
})();
]]></script><sys_class_name>sysauto_script</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-26 00:26:39</sys_created_on><sys_id>c4ae2a53c3441310acaaf64d050131b1</sys_id><sys_mod_count>1</sys_mod_count><sys_name>PKIFactor - retry deferred requests</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sysauto_script_c4ae2a53c3441310acaaf64d050131b1</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 01:24:04</sys_updated_on><time_zone/><upgrade_safe>false</upgrade_safe></sysauto_script></record_update>
336450894
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
b27e3697c3c41310acaaf64d0501314b
0
1a175d821ed0000001
admin
2026-10-26 01:35:55
PKIFactor - retry deferred requests
Scheduled Script Execution
global
2f1ef657b7c4131081e5f1e9f90d6fa9
2f1ef657b7c4131081e5f1e9f90d6fa9:336450894,c7c4f6135884131040ba1aac95dd6459:-1928012228
INSERT_OR_UPDATE
global
customer
sys_properties_cb23a21bc3c01310acaaf64d050131ba
sys_id de l'identifiant API Key « PKIFactor - appels entrants »falsefalsex_pkifactor.credential_idsys_propertiesadmin2026-10-25 23:36:36cb23a21bc3c01310acaaf64d050131ba0x_pkifactor.credential_idglobalglobalsys_properties_cb23a21bc3c01310acaaf64d050131baadmin2026-10-25 23:36:36stringdb52a617c3c01310acaaf64d05013157]]>
1819322909
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
b27e7697c3c41310acaaf64d05013120
0
1a175d823e30000001
admin
2026-10-26 01:35:55
x_pkifactor.credential_id
System Property
global
f71e3a5743c41310f2ac7fe4402ef306
f71e3a5743c41310f2ac7fe4402ef306:1819322909,d323e21b9ac01310a026d0e94900be73:1819322909
INSERT_OR_UPDATE
global
customer
item_option_new_7323661bc3c01310acaaf64d05013143
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Renew a certificate">b723261bc3c01310acaaf64d050131fd</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value/><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>id_certificat</name><not_available_conversation>false</not_available_conversation><order>200</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Certificate number in PKIFactor</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference/><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>7323661bc3c01310acaaf64d05013143</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Certificate number in PKIFactor</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_7323661bc3c01310acaaf64d05013143</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:42</sys_updated_on><table/><tooltip/><topic_block/><type>6</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=7323661bc3c01310acaaf64d05013143"/><fx_price action="delete_multiple" query="id=7323661bc3c01310acaaf64d05013143"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>7323661bc3c01310acaaf64d05013143</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>3b23661bc3c01310acaaf64d0501314d</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>7323661bc3c01310acaaf64d05013143</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>bb23661bc3c01310acaaf64d0501314c</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
-1332021860
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
b67e3697c3c41310acaaf64d05013147
0
1a175d822ef0000001
admin
2026-10-26 01:35:55
Certificate number in PKIFactor
Variable
global
371ef6576dc41310bdec677587ceabe4
371ef6576dc41310bdec677587ceabe4:-1332021860,9836bad3d38413108ceee2ef2e7f9e02:-1332021860,3f23661bcdc013101d5bb510d9fc7251:1299058427
INSERT_OR_UPDATE
global
customer
sys_ws_definition_dc33a61bc3c01310acaaf64d05013155
true/api/2273904/pkifactor_feedbackapplication/json,application/xml,text/xmlfalseNo active default versionfalsePKIFactor Ticket Feedback2273904application/json,application/xml,text/xmlfalsepkifactor_feedbackNotes de PKIFactor dans les tickets issus de ses articles de cataloguesys_ws_definitionadmin2026-10-25 23:36:42dc33a61bc3c01310acaaf64d050131550PKIFactor Ticket Feedbackglobalglobalsys_ws_definition_dc33a61bc3c01310acaaf64d05013155admin2026-10-25 23:36:42]]>
2029940289
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
b67e7697c3c41310acaaf64d05013121
0
1a175d822130000001
admin
2026-10-26 01:35:55
PKIFactor Ticket Feedback
Scripted REST API
global
671ef65785c41310c7b0db42e4a9bac7
671ef65785c41310c7b0db42e4a9bac7:2029940289,9c33a61beec013109ef21b080edea55e:2029940289
INSERT_OR_UPDATE
global
customer
item_option_new_bb23261bc3c01310acaaf64d050131db
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Request a certificate">6723261bc3c01310acaaf64d05013123</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value/><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>csr</name><not_available_conversation>false</not_available_conversation><order>500</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Certificate signing request (CSR, PEM)</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference/><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>bb23261bc3c01310acaaf64d050131db</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Certificate signing request (CSR, PEM)</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_bb23261bc3c01310acaaf64d050131db</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:42</sys_updated_on><table/><tooltip/><topic_block/><type>2</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=bb23261bc3c01310acaaf64d050131db"/><fx_price action="delete_multiple" query="id=bb23261bc3c01310acaaf64d050131db"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>bb23261bc3c01310acaaf64d050131db</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>7323261bc3c01310acaaf64d050131e6</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>bb23261bc3c01310acaaf64d050131db</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>f323261bc3c01310acaaf64d050131e5</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
72684492
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
ba7e3697c3c41310acaaf64d05013148
0
1a175d823430000001
admin
2026-10-26 01:35:55
Certificate signing request (CSR, PEM)
Variable
global
371ef65703c4131050fe38aeb749ffef
371ef65703c4131050fe38aeb749ffef:72684492,04367ad34284131059e17395ebe576a1:72684492,7723261b8ac013101d85e467018e1bea:-528978480
INSERT_OR_UPDATE
global
customer
sc_category_2323261bc3c01310acaaf64d0501311a
trueRequest, renew or revoke a certificate managed by PKIFactor47ebe8aa3742300054b6a3549dbe5dfafalselist0e0d08b13c3330100c8b837659bba8fb4sc_categoryadmin2026-10-25 23:36:382323261bc3c01310acaaf64d0501311a2Certificates (PKIFactor)globalglobalsc_category_2323261bc3c01310acaaf64d0501311aadmin2026-10-26 00:59:41Certificates (PKIFactor)]]>
1156447523
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
be7e3697c3c41310acaaf64d05013149
0
1a175d822420000001
admin
2026-10-26 01:35:55
Certificates (PKIFactor)
Category
global
7f1ef6571ac41310f4d165b0e0b9d7cd
7f1ef6571ac41310f4d165b0e0b9d7cd:1156447523,c8367ad38f84131045bdaac895778b14:1156447523,1206b2d32b841310f90ef75c5c4271bd:-413316699,e723261b8cc01310745a7803bf12e220:-1237379691
INSERT_OR_UPDATE
global
customer
sc_cat_item_6723261bc3c01310acaaf64d05013123
restrictedtrueon_desktopfalse2323261bc3c01310acaaf64d0501311asystem01970-01-03 00:00:00non_zerounspecifiedfalsetruefalsefalsefalseuse_desktop_pictureRequest a certificatefalsetruetruefalsefalsefalsefalsetruetruetruefalsefalsefalse06816f79cc0a8016401c5a33be04be441JavaScript: popupOpenStandard("com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=6723261bc3c01310acaaf64d05013123&sysparm_preview=true", "summary");0e0d08b13c3330100c8b837659bba8fb4New certificate issued by PKIFactor, from the profiles allowed for the personfalsefalsesc_cat_itemadmin2026-10-25 23:36:396723261bc3c01310acaaf64d0501312317Request a certificateglobalglobalsc_cat_item_6723261bc3c01310acaaf64d05013123admin2026-10-26 01:13:39itemtrue17truetruetrue0USDprice6723261bc3c01310acaaf64d050131230USDadmin2026-10-25 23:36:396f23261bc3c01310acaaf64d0501313e0admin2026-10-25 23:36:39calculated]]>
-191401991
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
f27e3697c3c41310acaaf64d0501314a
0
1a175d8225b0000001
admin
2026-10-26 01:35:55
Request a certificate
Catalog Item
global
771ef65766c413109b404cc08a8592d1
771ef65766c413109b404cc08a8592d1:-191401991,6069f2db6d8413103b64748facc995a2:-191401991,1c367ad3a1841310fce8dafbcf4fa9d2:-2075658245,8c367ad34a8413105516775ed109299b:-371027398,88367ad333841310a69f0e482549397e:1333603449,4c367ad36b8413108c692d5d164d7d6d:-1256733000,00367ad32284131008ad46a63e93fd5d:447897847,44367ad3ed84131088021734fbe27c3f:-2142438602,c4367ad385841310e9eb792b09d05a26:-437807755,d606b2d3b9841310f74a7372873b51db:-1513753764,f03b2e5b6a041310fd21b8620a743058:883029030,7323261bffc01310bb50076e71d01bf6:519656985,bb23261b0ec01310ad32ba6b5b6486e2:-2070679464,fb23261b09c013109b57114cfef0a6d1:-366048617,bf23261bd8c01310e29bffc39b6105a7:1338582230,3323261b3dc01310d419017dcd424f6b:-2137459821,7b23261be8c01310a1649b9f6a795d96:-1251754219,af23261beac01310662bc9ed8fbebd82:452876628,e323261bbfc01310b358e92e02e77e63:499008437
INSERT_OR_UPDATE
global
customer
item_option_new_0033661bc3c01310acaaf64d05013154
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Renew a certificate">b723261bc3c01310acaaf64d050131fd</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value/><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>csr</name><not_available_conversation>false</not_available_conversation><order>300</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>New certificate signing request (CSR, PEM)</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference/><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>0033661bc3c01310acaaf64d05013154</sys_id><sys_mod_count>1</sys_mod_count><sys_name>New certificate signing request (CSR, PEM)</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_0033661bc3c01310acaaf64d05013154</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:42</sys_updated_on><table/><tooltip/><topic_block/><type>2</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=0033661bc3c01310acaaf64d05013154"/><fx_price action="delete_multiple" query="id=0033661bc3c01310acaaf64d05013154"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>0033661bc3c01310acaaf64d05013154</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>c433661bc3c01310acaaf64d0501315e</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>0033661bc3c01310acaaf64d05013154</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:40</sys_created_on><sys_id>4833661bc3c01310acaaf64d0501315d</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:40</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
-1507604711
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
f67e3697c3c41310acaaf64d05013146
0
1a175d822a30000001
admin
2026-10-26 01:35:55
New certificate signing request (CSR, PEM)
Variable
global
371ef657a9c413109dd20d3f42dcfbdb
371ef657a9c413109dd20d3f42dcfbdb:-1507604711,d436bad3d9841310205b8c13189a2713:-1507604711,c833661b27c01310019733f8823ba862:276799956
INSERT_OR_UPDATE
global
customer
sys_properties_2623621bc3c01310acaaf64d0501310d
Adresse de l'API entrante de PKIFactor (…/api/integrations/servicenow)falsefalsex_pkifactor.base_urlsys_propertiesadmin2026-10-25 23:36:342623621bc3c01310acaaf64d0501310d2x_pkifactor.base_urlglobalglobalsys_properties_2623621bc3c01310acaaf64d0501310dadmin2026-10-26 00:30:40stringhttps://clm.example.com/api/integrations/servicenow]]>
209999626
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
f67e3697c3c41310acaaf64d0501314b
0
1a175d823a80000001
admin
2026-10-26 01:35:55
x_pkifactor.base_url
System Property
global
fb1ef65725c413100ebb0be930c25bfc
fb1ef65725c413100ebb0be930c25bfc:209999626,138f2617c74413105555cf3daeb9fd4c:209999626,d6de629390441310a66c3531d4b96358:-376691797,b223a21b09c01310eb5be3dadf7f5158:209999626
INSERT_OR_UPDATE
global
customer
sys_properties_d323e21bc3c01310acaaf64d05013177
Délai d'attente des appels PKIFactor (secondes)falsefalsex_pkifactor.timeout_ssys_propertiesadmin2026-10-25 23:36:37d323e21bc3c01310acaaf64d050131770x_pkifactor.timeout_sglobalglobalsys_properties_d323e21bc3c01310acaaf64d05013177admin2026-10-25 23:36:37string60]]>
1936506564
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
f67e7697c3c41310acaaf64d05013120
0
1a175d823f20000001
admin
2026-10-26 01:35:55
x_pkifactor.timeout_s
System Property
global
bf1e3a579bc41310967772e86dd1ce08
bf1e3a579bc41310967772e86dd1ce08:1936506564,9323e21b92c01310f68e8822caacccd8:1936506564
INSERT_OR_UPDATE
global
customer
item_option_new_7b23261bc3c01310acaaf64d0501318f
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Request a certificate">6723261bc3c01310acaaf64d05013123</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value/><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>profil</name><not_available_conversation>false</not_available_conversation><order>200</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Certificate profile</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference/><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>7b23261bc3c01310acaaf64d0501318f</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Certificate profile</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_7b23261bc3c01310acaaf64d0501318f</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:41</sys_updated_on><table/><tooltip/><topic_block/><type>5</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=7b23261bc3c01310acaaf64d0501318f"/><fx_price action="delete_multiple" query="id=7b23261bc3c01310acaaf64d0501318f"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>7b23261bc3c01310acaaf64d0501318f</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>3323261bc3c01310acaaf64d0501319a</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:39</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>7b23261bc3c01310acaaf64d0501318f</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>b323261bc3c01310acaaf64d05013199</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:39</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
1790285604
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
fa7e3697c3c41310acaaf64d05013147
0
1a175d823020000001
admin
2026-10-26 01:35:55
Certificate profile
Variable
global
331ef657c6c413105f0ed563a6875be7
331ef657c6c413105f0ed563a6875be7:1790285604,84367ad37784131023de686e242d2362:1790285604,bb23261bc0c01310f620d0d238d81c9e:552457994
INSERT_OR_UPDATE
global
customer
sys_ws_operation_5833a61bc3c01310acaaf64d05013161
<?xml version="1.0" encoding="UTF-8"?><record_update table="sys_ws_operation"><sys_ws_operation action="INSERT_OR_UPDATE"><active>true</active><consumes>application/json,application/xml,text/xml</consumes><consumes_customized>false</consumes_customized><default_operation_uri/><enforce_acl/><http_method>POST</http_method><name>note</name><operation_script><![CDATA[/*
* ServiceNow : ressource REST « note de ticket » (API scriptée globale « PKIFactor Ticket Feedback »,
* POST /api/<espace>/pkifactor_feedback/note), réservée au rôle de l'application PKIFactor.
* ÉPROUVÉ sur une instance Zurich (patch 10) le 26/10/2026.
*
* Permet à PKIFactor d'écrire « certificat émis » ou « révoqué » dans le ticket d'origine SANS que
* son compte de service ait le droit de lire les tickets du catalogue (pas de rôle itil) : la
* ressource n'accepte que les tickets issus des articles PKIFactor (x_pkifactor.catalog_items).
* Corps : { "ticket_number": "RITM0010023", "note": "..." }.
*/
(function process(request, response) {
if (!gs.hasRole('x_2273904_pkifac_0.api_user')) { // rôle de l'application PKIFactor (adapter le préfixe)
response.setStatus(403);
return { error: 'rôle requis' };
}
var b = request.body.data || {};
var numero = String(b.ticket_number || '');
var note = String(b.note || '');
if (!/^RITM\d{4,}$/.test(numero) || !note || note.length > 4000) {
response.setStatus(400);
return { error: 'ticket_number (RITM...) et note (1 à 4000 caractères) requis' };
}
var articles = [];
var cfg = gs.getProperty('x_pkifactor.catalog_items', '').split(',');
for (var i = 0; i < cfg.length; i++) {
var p = cfg[i].split(':');
if (p.length === 2) articles.push(p[1]);
}
var r = new GlideRecord('sc_req_item');
r.addQuery('number', numero);
r.query();
if (!r.next() || articles.indexOf(String(r.cat_item)) < 0) {
response.setStatus(404); // même réponse : inexistant ou hors périmètre PKIFactor
return { error: 'ticket inconnu' };
}
r.work_notes = note;
if (/émis|issued/i.test(note) && String(r.state) !== '3') r.setValue('state', 3);
r.update();
return { result: { ticket_number: numero, sys_id: r.getUniqueValue(), action: 'noted' } };
})(request, response);
]]></operation_script><operation_uri>/api/2273904/pkifactor_feedback/note</operation_uri><produces>application/json,application/xml,text/xml</produces><produces_customized>false</produces_customized><relative_path>/note</relative_path><request_example/><requires_acl_authorization>false</requires_acl_authorization><requires_authentication>true</requires_authentication><requires_snc_internal_role>true</requires_snc_internal_role><short_description/><sys_class_name>sys_ws_operation</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:42</sys_created_on><sys_id>5833a61bc3c01310acaaf64d05013161</sys_id><sys_mod_count>0</sys_mod_count><sys_name>note</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>sys_ws_operation_5833a61bc3c01310acaaf64d05013161</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:42</sys_updated_on><web_service_definition display_value="PKIFactor Ticket Feedback">dc33a61bc3c01310acaaf64d05013155</web_service_definition><web_service_version/></sys_ws_operation></record_update>
1129664857
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
fa7e7697c3c41310acaaf64d05013121
0
1a175d822270000001
admin
2026-10-26 01:35:55
note
Scripted REST Resource
global
b31ef657bcc41310944a524cdeda99ca
b31ef657bcc41310944a524cdeda99ca:1129664857,d433a61b75c0131058812b40acbc2374:1129664857
INSERT_OR_UPDATE
global
customer
item_option_new_bf23261bc3c01310acaaf64d050131a0
<?xml version="1.0" encoding="UTF-8"?><record_update table="item_option_new"><item_option_new action="INSERT_OR_UPDATE"><active>true</active><attributes/><cat_item display_value="Request a certificate">6723261bc3c01310acaaf64d05013123</cat_item><category/><choice_direction>down</choice_direction><choice_field/><choice_table/><conversational_label/><create_roles/><default_html_value/><default_value/><delete_roles/><delivery_plan/><description/><disable_initial_slot_fill>false</disable_initial_slot_fill><display_title>false</display_title><do_not_select_first>false</do_not_select_first><dynamic_default_value/><dynamic_ref_qual/><dynamic_value_dot_walk_path/><dynamic_value_field/><enable_also_request_for>false</enable_also_request_for><example_text/><field/><global>false</global><help_tag>More information</help_tag><help_text/><hidden>false</hidden><include_none>false</include_none><instructions/><layout>normal</layout><list_table/><lookup_dependent_question/><lookup_label/><lookup_price/><lookup_source/><lookup_table/><lookup_unique>false</lookup_unique><lookup_value/><macro/><macroponent/><mandatory>true</mandatory><map_to_field>false</map_to_field><mask_use_confirmation>false</mask_use_confirmation><mask_use_encryption>false</mask_use_encryption><name>nom_commun</name><not_available_conversation>false</not_available_conversation><order>300</order><post_insert_script/><price_if_checked>0</price_if_checked><pricing_implications>false</pricing_implications><published_ref/><question_text>Common name (CN)</question_text><read_only>false</read_only><read_roles/><read_script/><rec_lookup_price/><rec_price_if_checked>0</rec_price_if_checked><record/><record_producer_table/><reference/><reference_qual/><reference_qual_condition/><rich_text/><roles_to_use_also_request_for/><save_script><![CDATA[/** This script is executed before the Record is generated
* `current`- GlideRecord produced by Record Producer
* Don't use `current.update()` or `current.insert()` as the record is generated by Record Producer
* Don't use `current.setValue('sys_class_name', 'xxx')` as this will trigger reparent flow and can cause data loss
* Avoid `current.setAbortAction()` and generate a separate record
* Use `producer.var1` to access variables
*/]]></save_script><scale_max>5</scale_max><scale_min>0</scale_min><show_help>false</show_help><show_help_on_load>false</show_help_on_load><sp_widget/><summary_macro/><sys_class_name>item_option_new</sys_class_name><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>bf23261bc3c01310acaaf64d050131a0</sys_id><sys_mod_count>1</sys_mod_count><sys_name>Common name (CN)</sys_name><sys_package display_value="Global" source="global">global</sys_package><sys_policy/><sys_scope display_value="Global">global</sys_scope><sys_update_name>item_option_new_bf23261bc3c01310acaaf64d050131a0</sys_update_name><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-26 00:59:42</sys_updated_on><table/><tooltip/><topic_block/><type>6</type><ui_page/><unique>false</unique><use_dynamic_default>false</use_dynamic_default><use_reference_qualifier>simple</use_reference_qualifier><validate_regex/><variable_name/><variable_set/><variable_width/><visibility>1</visibility><visible_bundle>true</visible_bundle><visible_guide>true</visible_guide><visible_standalone>true</visible_standalone><visible_summary>true</visible_summary><write_roles/></item_option_new><sys_translated_text action="delete_multiple" query="documentkey=bf23261bc3c01310acaaf64d050131a0"/><fx_price action="delete_multiple" query="id=bf23261bc3c01310acaaf64d050131a0"/><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>price_if_checked</field><id>bf23261bc3c01310acaaf64d050131a0</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>7723261bc3c01310acaaf64d050131ab</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:39</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price><fx_price action="INSERT_OR_UPDATE"><amount>0</amount><currency display_value="USD">USD</currency><field>rec_price_if_checked</field><id>bf23261bc3c01310acaaf64d050131a0</id><parent/><reference_amount>0</reference_amount><reference_currency display_value="USD">USD</reference_currency><sys_created_by>admin</sys_created_by><sys_created_on>2026-10-25 23:36:39</sys_created_on><sys_id>f723261bc3c01310acaaf64d050131aa</sys_id><sys_mod_count>0</sys_mod_count><sys_updated_by>admin</sys_updated_by><sys_updated_on>2026-10-25 23:36:39</sys_updated_on><table>item_option_new</table><type>calculated</type></fx_price></record_update>
-1640271436
b27e3697c3c41310acaaf64d05013145
false
admin
2026-10-26 01:35:55
fe7e3697c3c41310acaaf64d05013148
0
1a175d8235a0000001
admin
2026-10-26 01:35:55
Common name (CN)
Variable
global
331ef65780c413101e94d3831e9db9f2
331ef65780c413101e94d3831e9db9f2:-1640271436,c0367ad3608413105339f5b75bb1b573:-1640271436,7b23261b51c013107bcf9b82442a50af:-120451460